You now have a choice of at least 3 different providers for accessing your electronic health records. Please click on whichever system you would like: Evergreen Life, Patient Access or the NHS App.
We recommend Evergreen Life for your personal use.
Please use Patient Access or the NHS app if you would also like to use proxy access to access your children’s records or those you care for and have been granted access to their records as well.
You will need to register for online services and complete the Records Access and Understanding Safety Checklist questionnaire
Proxy Access
Proxy Access allows you to view another person’s record if it is linked to your own record.
This can be very helpful if you have children aged less than 11 or care for other people who have given permission for you to do so.
Online Services
You now have a choice of at least 3 different providers for accessing your electronic health records. Please click on whichever system you would like Evergreen Life, Patient Access or the NHS App. We recommend Evergreen Life for your personal use. Please use Patient Access or the NHS app if you use proxy access to access your children’s records or those you care for and have been granted access to their records as well.
Learn about Online Services
We at Haughton Thornley Medical Centres have been encouraging patients to register for online services since 2004. Patients can
- Book appointments online for health care assistants, phlebotomists, nurses and now some GP appointments too
- Order repeat prescriptions
- Send secure messages
- View electronic health records
- Share their record with others too
- Provide proxy access for family members or carers with separate access logins
Traditionally patients could do this by going online via a computer or laptop. However in recent years apps have now been developed for Apple iOS and Google Android devices which means you can literally access your records from anywhere you like where you can access the internet from using a device that literally fits in your pocket!
3 main service suppliers – Evergreen Life, Patient Access and the NHS App
All the suppliers offer similar services allowing you to log in to your electronic health record to access the online services using any computer or laptop as well as offering apps for your smartphone or tablet too. The functionality is similar although it can be easier to do some things on a computer (eg reading letters) whilst the ease of access to view your records when you are out and about means a smartphone is more useful in everyday use.
- Imagine being able to see what your doctor or nurse has done for you so that you no longer need to try to remember everything but can read the information about you.
- Imagine being able to just go online right now, wherever you are and order your repeat prescriptions or send a secure message to the surgery knowing staff will be able to pick it up and act on it when the surgery opens!
- Imagine not having to worry about when the results will be back after you have had a blood test or an X-ray because you can now go online and check for yourself.
- Or imagine going on holiday and if you fall ill, being able to log into your records and show what your GP can see even though you may be on the opposite side of the planet.
There are some unique differences between the 2 systems suppliers – Find out more.
| Evergreen Life |  Patient Access | |
| Customer Service available via System supplier | Yes – link here | Yes – link here |
| Order Repeat Prescriptions | Yes | Yes |
| Receive notifications reminder for medications on smartphone | Yes | No |
| Learn more about medications | Yes – via Lab Tests Online links | Yes – via Patient.co.uk |
| View full Electronic Health Records | Yes | Yes |
| View Summary Medical Records | Yes | Yes |
| See linked information to help understand the problem | Yes | Yes |
| View Consultations including free text | Yes | Yes |
| View Blood test results | Yes | Yes |
| View graph of Blood Test results to see trends | No | Yes |
| View letters and other documents | Yes | Yes |
| View photos of rashes etc | Yes | Yes |
| Update your email address and mobile number | Yes | Yes |
| Send and Receive Secure Messages | Yes | Yes |
| View height via Personal Health Record | Yes | Yes |
| View Pulse Rate via Personal Health Record | Yes | No |
| View distance walked via Personal Health Record | Yes | No |
| View Steps Taken Per Day | Yes | No |
| Copy of Record Taken by Service Provider | Yes | No |
| iPhone /iOS app | Yes – Download now iPhone / iOS device | Yes – iPhone / iOS device download now |
| Google Android app | Yes – Download now android app | Yes – Download now Android app |
| Can share personal measurements with surgery including blood glucose, blood pressure, peak flow rate and weight and others | No | No |
| Can link to own Genetic Data (private service independent of the NHS) | Yes | No |
| Can upload own letters & documents | Yes | No |
| Receive newsfeed messages | Yes | No |
| Enabling sharing record with somebody you know | Yes | No |
| Easily switch records via the app | No | Yes |
| Easily see the Audit Log for when your record has been accessed | Yes | No |
Our staff have been trained to provide support including helping you to register online for the services. If you still have any problems then please send an email to [email protected] and we will get back in touch with you.
Age is no barrier with patients from newly born through to our oldest patient aged over 101 years old who have access to their electronic health records. Similarly intellectual ability is not a barrier either – currently 73% of all our patients with Learning disability have access. Also ethnicity is not a barrier either with 87% of all our Bangladeshi patients having signed up (1st January 2023). This is true for people with mental health problems and a whole host of other problems too. The only barrier seems to be being offered the service and also people’s own willingness to learn and give it a go.
You can get further help by asking your family, friends, going to the library or other self-help organisation. The Haughton Green Centre and Hyde Community Action both have computers and can help you to get online and register too. We also have a very active Patient Participation Group and members would be only too happy to help too.
We have now installed free wifi for all our patients in the surgery. You can access the internet for free whilst in the waiting room. Simply search for NHSwifi, register for a free account and then you can go online.
Here are some of the benefits for you as a patient to using online services
- Build a Partnership of Trust between you and your clinician knowing you can see everything that can be shared with you
- Watch Our health, Our Lifetime’s Work by Ingrid Brindle and Yvonne Bennett showing you what they can do too
- Helps you to know what is going on about your healthcare needs
- You no longer have to try to remember everything about your care needs
- As a carer, you can look after your loved one more easily if they grant you access to their records
- You can easily cancel an appointment you have if you can no longer use it so that somebody else can take it instead
- You can check if results are back for your tests or perhaps a letter from the hospital if you have been there recently instead of having to ring the surgery
- You can identify any errors or information that is missing so that we can try to correct this
- You can use the other resources on this website to help gain a better understanding of your healthcare needs by getting a better health literacy.
- You can help others by informing others using social media – follow us on twitter and facebook!
- You can save time and money by doing more for yourself supported by the practice – see the video below
In the future we hope to bring a variety of other online services to complement what we are already offering. This is a very exciting time to use online services at a time when the NHS is under unprecedented pressure. Your help will also greatly help us and the NHS to continue to deliver high quality, safe services for all.
So go ahead and sign up for online services today and join over 10,000 of patients in the practice who are enjoying using online services too
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices